• For Your Protection For Your Safety

  • Starting Friday, April 20, you will notice a change to the Affinity Health Plan member portal. You will need to choose and answer two questions the next time you log in.

    Be sure to use the same answers to your original questions when you log into your member portal from different devices (laptop, tablet, cell phone). The system will also ask you for your security questions if you haven’t logged into the portal in 90 days; or if 90 days have passed since the last time you were asked your security questions.

    Affinity Health Plan is committed to protect the private information of our providers and members.

    Thank you for your support and membership.

  • Pharmacy Grievances

  • A grievance is a complaint about any problem you had with Affinity or one of our network pharmacies. Grievances do not relate to payment for or approval of a prescription drug, which are known as coverage determinations.

    Contact Us Immediately

    If you (your appointed representative) have a grievance, please:

    • Call Customer Service:
      866.362.4002
      TTY: 711
    • Fax: 866.633.7673
    • Mail:
      CVS Caremark Inc
      Part D Services
      MC109
      P.O. Box 52000
      Phoenix, AZ 85072-2000

    Expedited Grievances

    If you are grieving the decision by Affinity not to expedite an initial determination or an appeal, you can request an expedited grievance. In these situations, Affinity will respond to you within 24 hours.