Now that you’ve enrolled in an AffinityAccess, AffinityAccess Direct, or AffinityAccess 2.0 plan, here are some next steps you will need to take during the first few weeks of your new membership:
When you first enroll in your plan, there is a 10-day
grace period before your first payment is due. This means that you
will have until the 10th day of the month your coverage begins to make your
first payment. If your first payment is not received within 10 days, your plan
may be cancelled. For all other months your payment is due by the 1st
of every month. Payments can be submitted online via AffinityOnlineStore.com.
View more payment options here. If
you fail to make your monthly premium payments during the plan year, your
coverage may be terminated retroactively to the last date to which a payment
If you don’t choose a PCP for yourself and
your family within 30 days of enrollment, one will automatically be chosen for
you. You may choose any PCP found in the AffinityAccess Network. Click
here for a listing of Affinity Providers. Each covered family Member can
have a different PCP, or you can choose one PCP to take care of the whole
family, like a family practice doctor who can treat everyone or a pediatrician
just for the kids. The choice is always yours.
Your enrollment is not effective until Affinity receives your
first premium payment and sends a confirmation to New York State. The date when
both actions are complete will be considered your “Coverage Effective Date.”
Once payment has been received,
Affinity will mail you a welcome letter along with your Member ID Card and
Your ID Card should be regarded as
temporary until you’ve selected a PCP. Once received, detach it, carry it in
your wallet or purse and be sure to present it when visiting a health care
facility or your doctor.
You are now on your way to a healthier "you," with the help of Affinity’s network of over 40,000 providers, more than 88 of New York’s best hospitals, and nationwide pharmacy coverage for prescription medications.
If you need additional information, or have questions about your plan coverage, please call Customer Service at (888) 543-6973, Monday through Friday, 8:00 AM – 7:00 PM Eastern Time.