• Information

  • Affinity Health Plan is committed to providing quality health care coverage. Our philosophy is to award business to those suppliers who help us achieve our business objectives. Vendors will continue to receive our business as long as they remain competitive and follow required policies and procedures.

    What You Can Expect

    We conduct our commercial relationships in a professional and ethical manner that will ensure that our suppliers know we value their business. We look forward to working with you.

    Ethical Standards

    At Affinity, we seek vendors who operate by the following standards:

    • Ethical treatment of all employees and suppliers
    • Integrity in all transactions
    • Quality products/services that meet or exceed industry standards
    • Responsible for the replacement of, return of, and/or financial credit back for products/services not meeting standards
    • Strict adherence to all purchase order, packing and transportation requirements
    • Compliance with all invoicing requirements

    Compliance Training

    Affinity’s vendors, suppliers, and other business partners who are either interested in or currently doing business with Affinity Health Plan must use the Registration Portal to register their company profile as part of Affinity’s compliance requirements. Read more information about the compliance requirements.

  • Pharmacy Grievances

  • A grievance is a complaint about any problem you had with Affinity or one of our network pharmacies. Grievances do not relate to payment for or approval of a prescription drug, which are known as coverage determinations.

    Contact Us Immediately

    If you (your appointed representative) have a grievance, please:

    • Call Customer Service:
      866.362.4002
      TTY: 711
    • Fax: 866.633.7673
    • Mail:
      CVS Caremark Inc
      Part D Services
      MC109
      P.O. Box 52000
      Phoenix, AZ 85072-2000

    Expedited Grievances

    If you are grieving the decision by Affinity not to expedite an initial determination or an appeal, you can request an expedited grievance. In these situations, Affinity will respond to you within 24 hours.