Maintaining Coverage

If you are enrolled in a subsidized plan, you have a 10-day grace period to make your first payment. This means that you will have until the 10th day of the month your coverage begins to make your first payment. If your first payment is not received by the 10th, your plan may be cancelled. If you are enrolled in a full-pay plan,your premium payments are due by the 1st of every month.

Monthly Premium Payment Instructions

You can make your regular monthly payments with your check, credit or debit Visa, MasterCard, or Discover card 24 hours a day, 7 days a week on our Member Portal, by mail, or by phone.

By Mail
Send a check or money order to:
Affinity Health Plan
Church Street Station
P.O. Box 6499
New York, NY 10277-3647
Please include your member ID number in the memo area of your check.

By Phone
Pay with your credit/debit card or eCheck (a payment you make directly from your bank account). Call our customer service department at 866.867.0697 (English), 866.867.0698 (Spanish), or 711 (TTY), Monday through Friday, 8:30 am - 6:00 pm ET. You can also access our Automated Payment Line at the same number 24 hours a day, 7 days a week.

If you fail to make your monthly premium payments during the plan year, your coverage may be terminated retroactively to the last date to which a payment applies.

To learn more about applying for health insurance, including Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans through NY State of Health, The Official Health Plan Marketplace, visit nystateofhealth.ny.gov or call 855.355.5777.