ATTENTION: As New York reopens, so are we! Starting in May, select Community Service Centers (CSCs) in the Bronx and Westchester County will welcome back in-person visits. Check which CSCs are opening and which will remain closed. To speak with a representative live via Zoom, visit AffinityPlan.org/Live or call 866.247.5678.

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  • Make A Payment

  • Maintaining Coverage

    When you first enroll in your plan, there is a 10-day grace period for your first payment. This means that you will have until the 10th day of the month your coverage begins to make your first payment. If your first payment is not received within 10 days, your plan may be cancelled. For all other months your payment is due by the 1st of every month.

    Enrollment is not effective until Affinity receives your first premium payment and sends a confirmation to the state. The date when both actions are complete will be considered your "Coverage Effective Date." Now that you have confirmed your Essential Plan selection, you can submit your initial payment online with your credit or debit Visa, Mastercard, or Discover card 24 hours a day, 7 days a week.

  • Monthly Premium Payment Instructions

    You can make your regular monthly payments with your check, credit or debit Visa, MasterCard, or Discover card 24 hours a day, 7 days a week on our Member Portal, by mail, or by phone.

    By Mail
    Send a check or money order to:
    Affinity – Essential Plan
    Affinity Health Plan
    P.O. Box 28535
    New York, NY 10117-2311
    Please include your member ID number in the memo area of your check.

    By Phone
    Pay with your credit/debit card or eCheck (a payment you make directly from your bank account). Call our customer service department at 866.867.0697 (English), 866.867.0698 (Spanish), or 711 (TTY), Monday through Friday, 8:30 am - 6:00 pm ET. You can also access our Automated Payment Line at the same number 24 hours a day, 7 days a week.

    If you fail to make your monthly premium payments during the plan year, your coverage may be terminated retroactively to the last date to which a payment applies.