Monthly Premium Payment Instructions
You can make your regular monthly payments with your check, credit or debit Visa, MasterCard, or Discover card 24 hours a day, 7 days a week on our Member Portal, by mail, or by phone.
By Mail
Send a check or money order to:
Affinity – Essential Plan
Affinity Health Plan
P.O. Box 28535
New York, NY 10117-2311
Please include your member ID number in the memo area of your check.
By Phone
Pay with your credit/debit card or eCheck (a payment you make directly from your bank account). Call our customer service department at 866.867.0697 (English), 866.867.0698 (Spanish), or 711 (TTY), Monday through Friday, 8:30 am - 6:00 pm ET. You can also access our Automated Payment Line at the same number 24 hours a day, 7 days a week.
If you fail to make your monthly premium payments during the plan year, your coverage may be terminated retroactively to the last date to which a payment applies.