This category measures whether a child’s doctor discussed the child’s health appropriately with the parents, and whether the physician demonstrated an understanding of how a condition affects the child’s and the family’s day-to-day life.
Questions that generate the Family-Centered Care score in the CAHPS® survey:
- Child's personal doctor talked with you about how your child is feeling, growing or behaving. (Yes/No)
- Child's personal doctor understands how child's conditions affect your child's day-to-day life. (Yes/No)
- Child's personal doctor understands how child's conditions affect your family's day-to-day life. (Yes/No)
Helpful tips and recommendations:
- Ensure that the parent understands what you are saying about the child’s health. Have the parent explain anything of significance back to you.
- Explain and discuss how a child’s condition will affect both their day-to-day experience, but also the experience of their family. Offer multiple opportunities for the parent/caretaker to ask questions.