ATTENTION: Our Community Service Centers in Flatbush, Fordham and Yonkers are currently closed.  Check here for the CSC's that are open.. To speak with a representative live via Zoom, visit or call 866.247.5678.
  • Quick Reference Guide

  • Affinity Health Plan has developed a two-page Quick Reference Guide for you and your staff to use. The at-your-fingertips information is designed to assist you by quickly finding important phone numbers, emails and web links to member/provider services, utilization, medical management, vendor contacts, pre-authorizations, claims, compliance and appeals.

    The Quick Reference Guide gives you a helpful short-cut to immediately access specific information and quick answers to questions you might have about Affinity Health Plan. Affinity is committed to building stronger partnerships with our providers by keeping your needs and the health of our members first.

    2021 Quick Reference Guide: English | Chinese (available for download in pdf)

    2020 Quick Reference Guide (available for download in pdf)

    2019 Quick Reference Guide (available for download in pdf)