ATTENTION: ATTENTION: The Community Service Centers (CSCs) in Jamaica, Queens and Flatbush, Brooklyn are now welcoming in-person visits; Brownsville and Sunset Park in Brooklyn will reopen soon. Check which CSCs are opening and which will remain closed. To speak with a representative live via Zoom, visit AffinityPlan.org/Live or call 866.247.5678.

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  • Discover Affinity Health On Demand!

  • Save time with these useful features

    • qualityReports
      Informational Videos
    • memberEligibility
      Bill Payment
    • claimsStatus
      PCP Selection
    • memberClinicalProfile
      Online ID Card
    • Claims Access

  • For Us, It's You First!

    • Welcome

      Welcome

      Welcome to your member portal. Make yourself at home while you explore all of the options available to you. One of our newest tools is Affinity Health On Demand!, an online video education center with a collection of short informational videos on your plan benefits, how to access services on your own (e.g., printing your temporary ID, paying a bill, etc.) and important health topics. Create an account and receive health and member services related videos based on your personal profile.

      Sign up for Affinity Health On Demand! today.

    • Need health insurance or know someone who does? Find out if you qualify via a live Zoom session.

      Need health insurance or know someone who does? Find out if you qualify via a live Zoom session.

      Click here to start a Zoom meeting with an Affinity representative who can tell you if you qualify for free or low-cost health coverage.

      Virtual office hours are Monday to Friday, from 9:00 a.m. to 5:30 p.m. Once connected, you may experience a short wait depending on the number of people ahead of you.

      If you don’t have the Zoom app, visit Zoom.us to download it now. Or you can join without downloading the app by clicking on “Join from your browser” on the webpage that pops up when you open the link we send you. You will then be in the virtual "waiting room." 

      To apply for coverage over the phone, or if you are an existing member looking to renew your coverage, call 866.694.9815 (TTY 711). You may also call the NY State of Health at 855.355.5777 or visit www.nystateofhealth.ny.gov.

      For any other questions, call our Customer Service line at 866.247.5678 (TTY 711) Monday to Friday, from 8:30 a.m. to 6:00 p.m. Calls may be monitored for quality assurance.

      Speak live with a representative!

    • Join us for the next Member Advisory Council Meeting!

      Join us for the next Member Advisory Council Meeting!

      The Member Advisory Council (MAC) and the Youth Advisory Council (YAC) offer  members the opportunity to voice their opinions and concerns about their Affinity coverage, benefits and services, helping  Affinity better understand members’ needs. Council meetings are currently held via Zoom.

      Member Advisory Council

    • Member Rewards Program

      Member Rewards Program

      Affinity Health Plan encourages good health and quality care. This is why Affinity offers the Member Rewards Program -- to encourage our members to visit their doctors for necessary screenings and services, and reward them with gift cards for receiving the care they need.

      To learn more about the Member Rewards Program, click here.